Nerdstrong Text Messaging Terms

Version [1.0]. Effective 11/4/2026. Last updated 11/5/2026.

These Text Messaging Terms (these "Terms") apply to the text message program called Nerdstrong Fitness Texts, offered by Nerdstrong Fitness, LLC, an Oregon limited liability company ("Nerdstrong," "we," "us," or "our"). Our texts are sent from (503) 820-0062, or from another number we tell you about in a text from that number.

By agreeing to receive texts from us, you agree to these Terms. Our Privacy Policy explains how we handle your information, including your mobile number. If these Terms and the Privacy Policy conflict on how we handle your information, the Privacy Policy controls.

1. The Two Text Programs

Nerdstrong Fitness Texts has two programs. You choose each one separately, and you can be in one without the other.

1.1 Service Texts. Service texts are messages about things you have asked for or bought. They include: (i) replies to questions you send us, including pricing or schedule information you ask about; (ii) class, session, and appointment reminders; (iii) booking, waitlist, and check-in updates; (iv) schedule changes and class cancellations; (v) purchase, billing, payment, and account notices; (vi) thank-you messages or receipts after a drop-in visit; and (vii) safety and studio closure notices.

1.2 News and Offers Texts. News and offers texts are marketing messages. They include: (i) promotions, discounts, and special offers; (ii) follow-ups that suggest a membership, package, or other purchase, including after a drop-in visit or the Foundations Course; (iii) new class and program announcements; (iv) event invitations; and (v) other news about Nerdstrong. We send them only to people who have separately agreed to receive them.

1.3 What Service Texts Do Not Include. Service texts do not promote memberships, packages, discounts, or other purchases unless you have asked us about them. If a message is mainly meant to encourage a purchase you did not ask about, we send it only as a news and offers text.

2. How You Agree

2.1 Signing Up. You agree to each program by entering your mobile number and checking that program's box when you contact us or sign up on our website, in the members app, or at the studio kiosk, or by turning the program on later in your text preferences. Each box starts unchecked.

2.2 Not a Condition of Purchase. Agreeing to news and offers texts is never a condition of buying anything from Nerdstrong.

2.3 Texting Us First. If you text us first, we may reply to that conversation. We will not send you news and offers texts unless you have agreed to them.

2.4 Automated Technology. By agreeing to a program, you agree that we may send texts in that program using automated technology, including our membership system and artificial intelligence.

2.5 Eligibility. You must be 18 or older to sign up for our texts. By signing up, you confirm that you are the account holder for the mobile number, or are authorized by the account holder to use it.

3. How Often and When We Text

3.1 Service Texts. Message frequency varies with your questions, bookings, and account. Routine service texts, such as reminders and booking updates, are limited to no more than one per day and three per week. We do not send routine service texts between 9:00 p.m. and 8:00 a.m. Pacific time.

3.2 Exceptions for Service Texts. We may send these service texts at any time: (i) urgent notices about a class or session that starts before 10:00 a.m., such as a cancellation or change; (ii) safety and studio closure notices; and (iii) replies to messages you send us. Urgent notices, safety and closure notices, and replies do not count toward the routine limits in Section 3.1.

3.3 News and Offers Texts. We send no more than [4] news and offers texts per month, only between 8:00 a.m. and 8:00 p.m. Pacific time, and no more than three in any 24-hour period.

4. Who Sends Our Texts

4.1 Staff and Our System. Our texts come from Nerdstrong staff or are sent automatically by our membership system.

4.2 Automatic System Messages. Automatic messages from our membership system, such as reminders and booking confirmations, are signed "Nerdstrong Robot."

4.3 AI Messages. Some texts are drafted or sent with the help of artificial intelligence, as described in Section 7 of our Privacy Policy. Any text written and sent by AI without a person reviewing it first is identified as coming from Nerdstrong's AI assistant.

4.4 Talking to a Person. You can ask to talk to a person at any time by replying to any text or emailing support@nerdstrong.fitness.

5. Costs

Message and data rates may apply, depending on your mobile plan. Nerdstrong does not charge for text messages.

6. How to Stop or Change Your Texts

6.1 Stop All Texts. Reply STOP to any text to stop all texts from that number. We also treat replies of STOPALL, END, CANCEL, QUIT, UNSUBSCRIBE, REVOKE, or OPT OUT as a request to stop. We will send one message confirming that you have opted out, and then no more texts unless you opt back in.

6.2 Other Ways to Stop. You can also stop texts by telling us in your own words, by text, email to support@nerdstrong.fitness, or at the studio. We will honor any reasonable request.

6.3 Opt Back In. Reply START or UNSTOP to opt back in, or turn programs back on in your text preferences.

6.4 Stop Only One Program. To stop only news and offers texts and keep service texts, or the reverse, change your text preferences in the members app, or ask us at the studio or at support@nerdstrong.fitness.

6.5 Fewer Texts. Reply LESS to receive only important service texts: class cancellations and schedule changes that affect your bookings, billing problems, and safety and closure notices. Replying LESS also stops news and offers texts. Reply MORE to return to your previous settings.

6.6 Timing. We will honor your request promptly, and in every case within the time federal law allows.

7. Help

Reply HELP to any text, email support@nerdstrong.fitness, or call (503) 820-0062.

8. Your Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are excluded from every category of sharing described in our Privacy Policy and will not be shared with any third party, except our service providers (Twilio Inc. and the providers that host our own membership system) solely to send our messages to you.

9. Delivery and Emergencies

9.1 Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed.

9.2 Not for Emergencies. Our texts are not monitored for emergencies, and they are not medical advice. In an emergency, call 911.

10. Your Mobile Number

Tell us if you change or give up your mobile number, so we do not text the next person who gets it. You can update your number in the members app or by asking us.

11. Changes to These Terms

We may update these Terms. We will post the new version at nerdstrong.fitness/terms with a new "Last updated" date. Before a material change takes effect, we will tell you by text or email. A material change includes sending more news and offers texts than Section 3.3 allows or adding a new kind of text.

12. Governing Law

These Terms are governed by the laws of the State of Oregon and applicable federal law. Any lawsuit relating to these Terms will be brought in the state or federal courts located in Multnomah County, Oregon, unless you are permitted to bring a claim in small claims court where you live. Nothing in these Terms limits any right you have under federal or state law.

13. Contact

Nerdstrong Fitness, LLC

3450 N Williams Ave, Retail 17, Portland, Oregon 97227

Email: support@nerdstrong.fitness

Phone and text: (503) 820-0062

Exhibit A: Keyword Responses and Sample Messages

This Exhibit is not published with the Terms. Use it to set up automatic keyword responses in Twilio and in the membership system, and to supply the sample messages in the Twilio A2P 10DLC campaign registration.

1. Opt-In Confirmation (sent once, right after someone joins a program)

(i) Service texts: "Nerdstrong Fitness: You're signed up for class reminders and account texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Terms: nerdstrong.fitness/terms"

(ii) News and offers texts: "Nerdstrong Fitness: You're signed up for news and offers texts, up to [4] msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Terms: nerdstrong.fitness/terms"

2. STOP Response

"Nerdstrong Fitness: You're unsubscribed and will get no more texts from this number. Reply START to resubscribe."

3. START Response

"Nerdstrong Fitness: You're resubscribed to the text programs you had before. Msg & data rates may apply. Reply HELP for help, STOP to cancel."

4. HELP Response

"Nerdstrong Fitness Texts: Get help at support@nerdstrong.fitness or (503) 820-0062. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel. Terms: nerdstrong.fitness/terms"

5. LESS Response

"Nerdstrong Fitness: You'll now get only important texts, like class cancellations, billing problems, and closures. News and offers texts are off. Reply MORE to go back."

6. MORE Response

"Nerdstrong Fitness: Your text settings are back to what they were before. Reply LESS for fewer texts, STOP to cancel."

7. Sample Service Text

"Nerdstrong Robot: Reminder, you're booked for Strength 101 tomorrow at 6:00 p.m. Need to cancel? Use the app at least 12 hours ahead. Reply STOP to opt out."

8. Sample News and Offers Text

"Nerdstrong Fitness: New Saturday mobility class starts next month. Members can book now in the app. Reply STOP to opt out."

9. Sample AI Reply to a Lead

"Nerdstrong's AI assistant: Thanks for asking! A single drop-in is $28 and is good for 30 days. Want a person to follow up? Just reply PERSON. Reply STOP to opt out."

Record Keeping. For every opt-in, opt-out, START, LESS, and MORE event, store the mobile number, the program affected, the keyword or words received, the date and time, and the confirmation message sent.